Frequently Asked Questions


Shipping

 

1. Where do you ship?

We ship worldwide.

2. How long will my order take to arrive?

Our handling time is usually 1-3 days. For shipping we use EMS Express postage, orders will arrive in 4-10 business days (world wide) and are couriered by DHL once on the ground in your city.

3. How much is shipping?

Our shipping cost is calculated on weight. To find out the exact cost for your order, 'Add To Cart'. After filling out your preferred postal address the cost will be calculated.

4. Can I track my order?

Yes, if you would like to follow your orders progress, just send us an email at info@aureusarts.com after you receive shipping confirmation and we will send you your tracking number.


Payment & Returns

 

1. What payment methods do you accept?

We accept payments made with PayPal and all major credit/ debit card providers via Stripe.

2. What if my item arrives damaged?

In that case, or if we accidentally sent the wrong item. We will of course immediately refund or re-ship depending on each particular situation.

3. Can I return my item if I no longer need it? 

All of our products include a limited warranty (this doesn’t cover items that have been used, abused, burned or damaged). If you have no use for the item after a certain date we can accept a return. But it will be for the item price itself and not the postage price.


Other

 

 1. Local Customs in my city are strict, will my order definitely get through?

Yes, all of our products are immaculately cleaned and sealed so we very rarely have any issues.

For Animal Skulls we first organize all of the necessary legal documentation from the department of animal conservation in Indonesia. Which usually takes around 1 - 2 weeks.

In the very rare case that an issue arises, please just contact us at info@aureusarts.com. We will work with you to resolve any issue, even if  that means covering unforeseen costs.

 2. Are your Headdresses authentic?

No, while we use 100% authentic feathers, authentic leather on the headband and hand make every piece individually, our headdresses are replicas, made by Indonesian master-crafts people. They are not meant to be interpreted as authentic Native American pieces.

3. I couldn't find the answer to my question here?

No problem, if you have an inquiry just email us at info@aureusarts.com and we will answer you at our first available opportunity.