Returns Policy


Returns

All of our products are include a 14 day limited warranty returns policy. This doesn’t cover items that have been used, abused, burned or damaged.

Your item will also need to be returned in its original packaging.

If you have no use for the item after a certain date we can accept a return. But it will be for the item price itself and not the postage price.


Refunds

After receiving your returned products. We will perform a short inspection to make sure the item/s meet our Returns Policy requirements. The customer will then be notified via email and refunded accordingly.

There is often some processing time before refunds are made visible. If you still haven't received your refund after a week, please contact your bank or PayPal and/or your credit card company.

If you have done this and still not received your refund please contact us at: info@aureusarts.com


Shipping

To return your order please mail to:

Indra Suryaningrat - Aureus Arts

Jl. Patih Jelantik No. 100x

Kuta - Bali 80361

Indonesia

PH: 0813 3721 3320

You will be responsible for the shipping costs to return your item. We can not guarantee that we will receive your returned item (return postage can sometimes take unusually long).

If your item is valued at over $75.00 we recommend using a track-able shipping service or purchasing shipping insurance.